I ran the Blackmore’s Sydney Marathon on September 17. It’s one of the more scenic marathon courses around the world. You get to run over the Sydney Harbour Bridge, all over the city and finish right in front of the Sydney Opera House. 42.2km is the furthest I’ve ever run, and it was truly an […]
001: How elite athletes achieve (and maintain) peak performance – Interview with Terry Condon
In this week’s interview (with a few bloopers at the start), I chat with Terry Condon, Performance Pathways Manager at the Geelong Cats. He’s worked with hundreds of elite level athletes over the years and I ask him about what separates good athletes from truly excellent ones. Check the video out below: Trends in people […]
4 Times A Rapper Probably Had Better Money Advice Than Your Financial Planner
I don’t know about you guys, but I have had some seriously ordinary financial planners in the past. You look at him or her, and wonder if they really know what the f they are talking about. They’re probably more broke than you are haha. Fortunately for you and me, they aren’t the only source […]
Use these two tools to drastically improve your customer experience
Here are two of my favourite tools to radically improve the customer experience in any business. They are the ‘Service Cycle’ and the ‘T-Bar’. Inspired by a great book called ‘Moments of Truth’ by Jan Carlzon. Check out this video I did for the Dental Business Coaching Blog for more: