With so many different things you can work on in business, it can be easy to lose sight of the fundamentals. At the end of the day business is an exchange of value. I give you money and you give me value. A huge part of that is customer service. Today I called a tyre […]
Use these two tools to drastically improve your customer experience
Here are two of my favourite tools to radically improve the customer experience in any business. They are the ‘Service Cycle’ and the ‘T-Bar’. Inspired by a great book called ‘Moments of Truth’ by Jan Carlzon. Check out this video I did for the Dental Business Coaching Blog for more: