When I coach people on achieving their goals, they often tell me they want to be the best in the world at X. They want to be the number 1 man or woman in that space. So I ask them who is currently number 1 (or in the top 5) in that space. A handful know […]
Things don’t add up
I work with 30-40 business owners per week on their business. One thing I notice when I first start working with them, is that some of them naturally aren’t where they’d like to be in business. When we do a time audit, it’s pretty obvious why. I ask them all about their goals. I ask […]
How to make better decisions in a market full of noise
I read an article on Business Insider the other day mentioning probably my favourite ‘current’ entrepreneur, Elon Musk. He mentions that one of the most important parts of his approach to business is utilising the physics concept of ‘First Principles’. In short – it means boiling a situation down to the fundamentals and reasoning from there. […]
4 Times A Rapper Probably Had Better Money Advice Than Your Financial Planner
I don’t know about you guys, but I have had some seriously ordinary financial planners in the past. You look at him or her, and wonder if they really know what the f they are talking about. They’re probably more broke than you are haha. Fortunately for you and me, they aren’t the only source […]
Use these two tools to drastically improve your customer experience
Here are two of my favourite tools to radically improve the customer experience in any business. They are the ‘Service Cycle’ and the ‘T-Bar’. Inspired by a great book called ‘Moments of Truth’ by Jan Carlzon. Check out this video I did for the Dental Business Coaching Blog for more:
Why I had 30 ice-cold showers in a row – An experiment on forming a new habit
Have you ever tried to start a new habit? Maybe a new gym routine? Or tried something outside of your comfort zone? It feels a little weird, doesn’t it? It’s so easy to get stuck in a pattern, whenever you break that pattern you can’t help but feel uncomfortable. But we know feeling uncomfortable is […]